Do Varna Buildings sell replacement parts and accessories?
Yes, we sell replacement parts and accessories. You can email us at email@example.com or check our refunds and replacements for more information.
Do the products require high levels of maintenance?
The Varna Building products are built-to-last and only require basic maintenance. We suggest you look after your product such as disassembling the tents before a hurricane, retightening the roof fabric once or twice a year, and so on. Please refer to the Instruction Manual provided for more information on maintenance.
Can I install the structures on my own?
Yes, you can install these structures with a team of your own, by following the instructions provided in the Instruction Manual. We do offer installation for your products both in the UK and abroad at an additional fee.
Do I need a forklift to unload the products?
The majority of our products are heavy, we recommend using a 1500 kg forklift to safely unload the products.
Percentage of VAT paid on the products?
You are exempted of paying VAT within the EU, if you have a valid VAT registration. If not, the product(s) will include VAT at the standard rate of 20%.
What are Varna Buildings shipping costs on these products?
The cost of shipping these products will vary depending on your location and the number of pallets occupied by the shipment. Please email to us at firstname.lastname@example.org for a quote and any additional information.
What is the delivery time?
If the product is in stock, the delivery time is about 48 hours. Please email to us at email@example.com to check stock availability.
Can I get customised products?
Yes, you can we understand that our customers have unique needs and wish to have bespoke products. Please have a look at our Customisation page for additional information or email to us at firstname.lastname@example.org.
Do you provide installation services?
We can provide installation services subject to your requirement and location, there will be an additional fee for the installation service. Email us at email@example.com for further information and a quote.
Can I simply rent from Varna Buildings?
Sorry but we do not offer rental services, nor do we lease our products. We only sell new products.
Can I collect the products I have ordered?
Yes, you can pick up your product(s), contact us at firstname.lastname@example.org so we can inform you of your closest collection point.
What are your payment terms and conditions?
We charge a 20% down payment for reservation of existing models and 50% for custom-made products and the balance before dispatch; down payment invoices have a payment term of 7 days from the invoice date. For any further information check our Policy pages.